HAVE YOU GOT GAME FOR CUSTOMER SERVICE?

SOFT SKILL

HAVE YOU GOT GAME FOR CUSTOMER SERVICE?

From dealing with difficult people to making customers feel valued and important, customer service means that the customer should always feel like they’re the priority. Here are the skills that you need to acquire:

Customer Relationships: Are you a good listener who can show empathy and resolve conflicts by negotiating in a way that is mutually beneficial for the company and the customer?
Problem Solving: Can you identify problems, analyse root causes, generate options and develop action plans? Are you able to follow through to evaluate process improvements and then implement changes?
Communicate professionally: Can you adjust to varied behavioral styles of different customers? Are you well versed in the art of handling an angry customer? Do you know how to deliver bad news?
Influencing/Convincing Skills: Will you be able to persuade the customer to think about or adopt a different viewpoint?
Multicultural Skills: Can you understand and relate to people who are different from you, perhaps by using a second language?
Teambuilding/Collaboration Skills: Can you easily and effectively take the responsibility of leadership? Will you be able to chose team members, analyse skill sets, evaluate performance, retain staff and measure performance?
Work Ethic/ Dependability: Do you think your colleagues can count on you to fix office problems? Will you take the responsibility of solving the problem or will you let someone else do it?
Working under pressure: Can you handle the stress that accompanies deadlines and other limitations or constraints? Does your performance suffer under pressure?
Building Infrastructure and Technology Management: Will you be able to understand the process of improvement and options for business contingency planning (disaster recovery)?
Strategic Thinking: Do you have the ability and mastery in strategic planning; problem solving and reasoning skills and root cause analysis? Will you be able to develop vision and mission statements that are in synergy with the remainder of the organization?
Keep in mind that a lot of business is lost because customers feel they received poor service. Always remember, solving the customer’s problem isn’t enough.